Frequently Asked Questions
The following are a list of frequently asked questions and answers. If this does not answer your question please give us a call or fill in the contact form.
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How much does GlobalVetLink cost?
- Accredited Practitioners may subscribe to GVL for a monthly access fee, an annual account maintenance fee and a per certificate usage fee. Veterinary Assistant and other practice staff are free of charge. Call 515.296.0860 to get online today.
- Diagnostic Labs may subscribe to GVL for a one time set up fee, monthly service fee and a test submission fee. Since each diagnostic lab fee is configured based on specific criteria, please call 515-296-0860 for details on pricing.
- State Departments of Agriculture may offer GlobalVetLink health certificates in their state free of charge; however for value added services, state officials may find out about specific costs by calling: 515-296-0861.
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Are International EIA (Coggins) and Health certificates available via GlobalVetLink?
Use of GlobalVetLink’s eEIA system (online Coggins) is approved by USDA for international shipment as proof of a negative EIA test to supplement the USDA international health certificate documentation. Other certificate types from GlobalVetLink are not yet available for international movement, but we hope will become available in the future.
Details of USDA-APHIS approval of the GlobalVetLink eEIA form – related to International travel only.
USDA will accept a third party vendor’s version of the VS Form 10-11, “Equine Infectious Anemia,” if the following conditions are met:
- Coggins certificate is in hard copy (Owner is carrying a paper copy of their EIA Certificate);
- Coggins certificate is completed with the eSignature of the EIA laboratory technician;
- Coggins certificate is completed with the eSignature of the USDA Accredited Veterinarian.
- All markings and narrative descriptions are included on the electronic EIA certificate
Please contact us regarding any questions on this policy and requirements.
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What about authenticity? Can a practitioner electronically change an OCVI once it has been sent?
No. GVL certificates are secure and cannot be altered after the document is finalized.
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Who has access to my information?
Client information is secure on GVL’s server – much more so than on public sites often subject to Freedom of Information Act (FOIA). Client records are the private property of the veterinary clinic. State and Federal logins only allow access to completed certificate information. Agricultural Law Enforcement and Brand Investigators may also view only completed certificates or may call their state department of agriculture in the event that more information may be needed.
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Can I download a form for a health certificate from GlobalVetLink and then fill it in?
No, GlobalVetLink is more of a database. That’s really a benefit for veterinarians as they can input an owner’s name once then search for it the next time they want to use the same information. Not only is the database used to store and reuse information, it also transmits that information to the necessary public health officials so that you won’t have to mail anything.
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Is GlobalVetLink approved in every state?
Practitioners in every state can sign up for GlobalVetLink services to generate EIA certificates and GlobalVetLink health certificates (OCVIs).
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What kind of computer will I need to use GlobalVetLink services?
You can use any computer with internet access. See the System Requirements section on this page for further tips on optimizing GlobalVetLink performance.
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If I use GlobalVetLink for EIA Certificates, will I need to take digital pictures of the horse?
Several states require three (3) pictures of each horse while many others have not come forward with regulations specific to digital pictures. As there is no place to draw in markings as on a VS-1011 form, most states require that you take at least one picture. If that one picture is clear and has a defining characteristic of the horse, some states do not require more than that one picture. To find out what your state requires for pictures, contact your state veterinarian.
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I am an equine owner. Can I access completed certificates from your site if my Veterinarian uses GlobalVetLink services?
You may access EIA (Coggins), OCVI (health certificates) and GoPass certificates via our website MyVetLink click on Create Account
In order to enable access, your veterinarian will need to enter your valid email address into the owner profile, prior to creating a certificate.
You may then login with view-only and print-only access to these certificates.
Please contact your veterinarian for more information.
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What are the minimum system requirements to use GlobalVetLink?
Browsers
First, you must have one of the following web browsers installed on your machine:
- Internet Explorer 6.0 or higher
- Netscape 7.0 or higher
- Firefox 1.0 or higher.
Learn More about our Browser recommendations
Java
Second, you need to have Java enabled on your machine. Visit the following website to learn more about enabling Java: http://www.dfm.co.ae/applet/JavaHelp.htm
Pop Ups
Third, you need to have pop ups enabled. The default settings for the pop-up blocker allow you to see pop-ups that are opened when you click a link or button on a Web site. There might be some Web sites that you visit on a regular basis, and you want to see the pop-ups displayed by those sites. Follow the steps below to allow pop-ups for GlobalVetLink’s website:
- Open Internet Explorer.
- On the Tools menu, point to Pop-up Blocker , and then click Pop-up Blocker Settings.
- In the Address of Web site to allow box, type the address (or URL) of the Web site you want to see pop-ups from, and then click Add.
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What kind of digital camera do you recommend for taking pictures to use with GlobalVetLink?
What kind of digital camera do you recommend for taking pictures to use with GlobalVetLink?
There are three key concepts to consider when buying a digital camera for use with GlobalVetLink:
MegaPixels
Buy a camera with the least amount of MegaPixels (MP) possible. Megapixels are the number of million pixels that make up an image. Since GlobalVetLink certificates use pictures smaller than 3 X 5, a 1MP camera would be more than adequate. While more mega pixels provide more clarity with larger photos, it also means that the image will be a larger file size and take longer to upload the photos. If you already have a camera with greater than 1 Mega Pixel resolution, simply change the settings to 1 Mega Pixel or 640 X 480.
Storage
Buy a camera with at least 16MB of internal memory or buy a camera that can use expandable memory (such as a memory card or memory stick). Consider that you will need to take three pictures of every horse: a left view, a right view, and a head view. You should consider a camera with the least amount of bells and whistles. Since you will be carrying this with you into barns, it get well used over time.
Computer
Buy a camera that will work with your computer. Most cameras will come with a driver. A driver is software (it is usually included with the camera on a CD) to install on your computer. Basically, it allows your computer to transfer pictures from your camera. The camera box should say what computer platforms the driver is compatible with, such as Windows 98, Windows 2000, Windows XP, Windows Vista.
When buying a camera, you may want to look in the web cam section of stores for lower resolution cameras that are more inexpensive. If you choose to purchase a web cam, make sure it is one that you can take with you and does not require a cable connection to your computer to take pictures.
Tips for taking pictures for use with GVL:
- Horse should fill 90% of image without any humans in the picture.
- When taking the side view pictures, separate legs to view inside limb markings.
- Picture needs to be taken outside.
- The sun or light source should be behind the photographer.
- Horse must not be wearing blanket or shipping wraps.
- Use the lowest camera resolution possible.
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How can I reprint a lab submission form?
- Go to Contacts.
- Click on Animals.
- Type in the horses name and click on the horse.
- Click on go to tests.
- >Click on the corresponding test that you are trying to reprint the lab submission form.
- Click on the link that says, "Click here to reprint lab submittal form.
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My certificates are printing out in a foreign language. How do I correct this?
Start Acrobat Reader using the start option in the start menu. Then follow the instructions below.
For Adobe Reader Version 5
- From the Edit menu, select “Preferences”
- Click “Options” section on the left, then uncheck “Display PDF in browser”
For Adobe Reader Versions 6.x / 7.x / 8.x / 9.x / 10.x
- From the Edit menu, select “Preferences”
- Click “Internet” section on the left, then uncheck “Display PDF in browser.”
You will need to make these changes from all computers where you will be printing certificates.