Delivering Better Client Service with Digital Equine Health Certificates

by Ali Oaks | October 9, 2025

Today’s equine clients expect fast, professional, and organized service, whether they’re hauling horses to competitions, crossing state lines, or managing large barns with frequent movement. Relying on traditional paper health certificates can slow down workflows, increase the risk of errors, and make it harder to provide the level of service clients expect.

By adopting digital equine health certificates, your clinic can streamline certificate creation, improve accuracy, and provide a smoother experience for both your team and clients.

Streamline Your Workflow with Digital Certificates

Filling out Certificates of Veterinary Inspection (CVIs) by hand takes time and can lead to repetitive data entry. Digital certificates, powered by the GlobalVetLink platform, offer built-in tools to make the process faster and more efficient:

  • Auto-filled client and horse information reduces manual entry.
  • Real-time movement requirements ensure certificates meet state and federal regulations.
  • Electronic signatures eliminate the need for wet-ink signatures in most cases, speeding up delivery.
  • Error-checking features flag missing or incorrect details before submission.

These tools empower veterinarians and support staff to generate accurate, compliant certificates swiftly, freeing up your team to dedicate more time to patient care.

Enhance Client Communication and Satisfaction

Switching to digital equine health certificates isn’t just about saving time — it’s about delivering a better client experience. When a certificate is completed in GVL, horse owners and trainers automatically receive it through MyVetLink, a secure online portal.

Through MyVetLink, clients can:

  • Access certificates instantly — no waiting for mail or pickup.
  • View documents on any device, whether they’re on the road, at a show, or at the barn.
  • Receive reminders when certificates are issued or nearing expiration.

These features make it easier for your clients to stay organized and compliant, reflecting positively on your clinic as a professional and modern partner in equine care.

Reduce Risk and Stay Compliant

Equine movement requirements vary by state, and keeping up with regulations can be a challenge. Paper-based processes increase the risk of incomplete or non-compliant documentation, which can result in travel delays or penalties.

GVL’s digital CVIs and Extended Equine Certificates of Veterinary Inspection (EECVIs) are built to support compliance. The platform is automatically updated with the latest regulations and includes built-in checks to ensure that the certificate you issue meets the current rules.

Deliver More Value to Your Clients

Digital equine health certificates also open the door to offering new services that strengthen client relationships:

  • Same-day or last-minute certificates for frequent travelers.
  • Efficient management of multiple horses for large barns and trainers.
  • Proactive compliance support through automated alerts and certificate tracking.

These capabilities help your clinic provide consistent, reliable service that sets you apart from competitors.

Partner with GlobalVetLink to Modernize Your Certificate Process

Delivering exceptional client service doesn’t have to mean more administrative work. With GlobalVetLink’s digital equine health certificates, your clinic can operate more efficiently, reduce paperwork, and offer a professional and convenient experience for every client.

Learn more about equine certificates on GlobalVetLink and discover how digital tools can help your practice thrive.