Support Report from GVL Customer Success – July 2021

by | Aug 4, 2021 | Blog, Featured | 0 comments

Welcome to an inside view from our customer success team, where we highlight our monthly activity, seasonal trends, helpful hints, and recent GVL news.

A view from our desks (at home) 

Our customer success team has wrapped up another steady month here at GVL! Now that July has come to a close, our team is preparing for a great month in August. August is always a highlight to us here at GVL as it means it is time for the famous Iowa State Fair!

 

Not only is this a major event in Iowa, many states around the country are gearing up for their own state fairs. With an increase in exhibitions like the state fairs, Certificates of Veterinary Inspection (CVIs) are in high demand. The GVL team is ready to answer any questions you may have when creating these documents for your clients!

 

Common questions we’re hearing

Q: “Can you have multiple species on one Certificate of Veterinary Inspection (CVI)?”

A: GVL certificates are limited to only one species per CVI. However you can include multiple animals of the same species type on one certificate.

Q: “Can I add an attachment to a Certificate of Veterinary Inspection (CVI)? If so, how?”

A: Absolutely. After you have created and saved a CVI draft, you will find a “More” button at the top right hand corner. Here you will see an option to click “Info & Attachments.” When the Info & Attachments page opens, you can select the Attachments tab and upload your document.

If you want the state veterinarians to have access to that attachment as well you can hit the “Actions” menu on the document you uploaded and turn on the “State Vet Access” toggle.

Have another question?

 

Check out our Help Center for FAQs, training videos and more.

Other GVL news you should know

Upcoming Free CE Webinar

Want to learn more about Veterinary Feed Directives? Join us for our Veterinary Feed Directive Refresh Webinar on Tuesday, August 31st at 12:00 p.m. CT. 

Join this webinar to learn about:

 

  • Background and overview of Veterinary Feed Directives from the viewpoint of veterinarians and feed distributors
  • Veterinary Feed Directive process, from understanding regulations to issuing and maintaining VFD records
  • Answers to common questions related to issuing, managing, and maintaining Veterinary Feed Directives

Ali Tam is a GVL Customer Success Representative.

Learn more about her in our Employee Spotlight blog post.

We’re here to help

The GVL Customer Success Team is available via chat, email or phone every day from 7:00 a.m. to 7:00 p.m. central time. Call 515-817-5704 or email gvlsupport@globalvetlink.com.

Training Sessions

Join a live training session with the support team, or request a training session for your team.

Help Center

Explore the GVL help center for training materials, frequently asked questions and helpful resources.

Videos

View in-depth training sessions or brief demo tutorials on GVL’s YouTube channel.