Support Report from GVL Customer Success – June 2021

by | Jul 7, 2021 | Blog, Featured | 0 comments

Welcome to an inside view from our customer success team, where we highlight our monthly activity, seasonal trends, helpful hints, and recent GVL news.

A view from our desks (at home) 

It appears that our customers are back in action after the pandemic as June was one of the busiest months our Customer Success team has ever seen. We are gearing up for another great month here in July.

Our team is always quick to answer any questions you may have!


Common questions we’re hearing

Q: “I made a mistake on my certificate I already signed. Can I go back and edit the document?”

A: Once a certificate is signed it is a federal document and cannot be edited. You can void the certificate in the system and re-create the certificate with the updated information.

Q: “How do I void a certificate?”

A: To void a certificate you will do the following steps:

  • Copy or write down the certificate number
  • Go to the “Records” tab located on the left side of the screen
  • Click ‘Certificates”
  • Click ‘Void Certificate” in the top right corner
  • Enter in the required information
    Click “Void”

Have another question?


Check out our Help Center for FAQs, training videos and more.

Other GVL news you should know

Meet Our New Team Members

Welcome to our two new Customer Success Representatives, Daytona and Jasmine! Although they joined our team only a few months ago, they have caught on quickly! They look forward to helping customers with anything they need.

Learn more about our Customer Success team here!

Earn Free CE Credit

Did you miss the Interstate Travel and Movement Compliance for Companion Animals webinar? No worries, you can still watch it on demand here!

Dr. Nelva Bryant discusses navigating the current rules and regulations around companion animal movement. Earn 1 hour CE credit by watching this webinar and completing the post-course test.

Ali Tam is a GVL Customer Success Representative.

Learn more about her in our Employee Spotlight blog post.

We’re here to help

The GVL Customer Success Team is available via chat, email or phone every day from 7:00 a.m. to 7:00 p.m. central time. Call 515-817-5704 or email

Training Sessions

Join a live training session with the support team, or request a training session for your team.

Help Center

Explore the GVL help center for training materials, frequently asked questions and helpful resources.


View in-depth training sessions or brief demo tutorials on GVL’s YouTube channel.