Support Report from GVL Customer Success – November 2020

by | Nov 30, 2020 | Blog, Featured | 0 comments

Welcome to our monthly newsletter created by the Customer Success team to highlight seasonal trends, helpful hints, and GVL news.

A view from our desks (at home) 

Our support team is gearing up for the holiday season. Last month we closed out another month with right around 3,000 cases.

We expect case numbers will remain the same as travel picks up for the holiday season. Regardless of the season, our support team is always quick to help out our customers.

Here’s a glimpse of how responsive our team is: 

  • 89.7% of calls were answered in 30 seconds or less
  • Average time to first chat response was 23 seconds

Resources you may need

HerdPoint™ is now in GVL for Newport Laboratories Customers

HerdPoint is now available within GVL for Newport customers. GVL has a whole library full of helpful information regarding this new integration. Check out our help articles here.

Upcoming Holiday Hours

Our support and sales teams will be unavailable for the upcoming holidays December 24-25, 2020 and January 1, 2021. You can always check out our help center for any questions you may have during this time.

Other GVL news you should know

Free CE Webinar on Dec. 1st

Interested in learning more about our Extended Equine Certificate of Veterinary Inspection program? Check out our webinar All About Extended Equine Certificates of Veterinary Inspection (EECVIs) presented by Dr. Marty Zaluksi and Dr. Janemarie Hennebelle on Tuesday, December 1, 2020 12:00 p.m (CST).

Join us at the virtual AAEP Annual Convention

Join us at the virtual AAEP Annual Convention happening in December. Learn more about GVL and how our products can benefit you.

Ali Tam is a GVL Customer Success Representative.

Learn more about her in our Employee Spotlight blog post.

We’re here to help

The GVL Customer Success Team is available via chat, email or phone every day from 7:00 a.m. to 7:00 p.m. central time. Call 515-817-5704 or email gvlsupport@globalvetlink.com.

Training Sessions

Join a live training session with the support team, or request a training session for your team.

Help Center

Explore the GVL help center for training materials, frequently asked questions and helpful resources.

Videos

View in-depth training sessions or brief demo tutorials on GVL’s YouTube channel.