Support Report from GVL Customer Success – November 2021

by | Dec 8, 2021 | Blog, Featured | 0 comments

Welcome to an inside view from our customer success team, where we highlight our monthly activity, seasonal trends, helpful hints, and recent GVL news.

A view from our desks (at home) 

Happy December! November was another great month here at GlobalVetLink. Our team enjoyed the Thanksgiving holiday with our friends and family and we hope our customers enjoyed it as well!

We are now looking forward to the rest of the holiday fun and festivities that come this time of year. Being in the middle of the holiday season, we know animal owners are gearing up for both domestic and international travel! Our team is here to help you with any questions you may have. 

Common questions we’re hearing

Q: “How do I void a certificate I wrote that I no longer need or made a mistake on?”

A: To void a certificate you will do the following steps:

  1. Copy or write down the certificate number
  2. Go to the “Records” tab located on the left side of the screen
  3. Click ‘Certificates”
  4. Click ‘Void Certificate” in the top right corner
  5. Enter in the required information
  6. Click “Void”
    Q: “Can I have multiple species on the same Certificate of Veterinary Inspection (CVI)?”

    A: No, GVL certificates are set up to only have one species type per certificate.

    Have another question?

     

    Check out our Help Center for FAQs, training videos and more.

    Other GVL news you should know

    EECVI Update

    Oregon now accepts EECVIs! Check out more about the EECVI program and take a look at the most current participating states here!

    Upcoming GlobalVetlink Closures

    GlobalVetLink customer support will not be available on the following dates so our team can enjoy the holidays with their friends and family.

    • Friday, December 24th
    • Saturday, December 25th
    • Sunday, December 26th
    • Friday, December 31st
    • Saturday, January 1st

    You can check out our help articles at any time if you have any questions while the team is out!

    Ali Oaks is a GVL Customer Success Representative.

    Learn more about her in our Employee Spotlight blog post.

    We’re here to help

    The GVL Customer Success Team is available via chat, email or phone every day from 7:00 a.m. to 7:00 p.m. central time. Call 515-817-5701 or email gvlsupport@globalvetlink.com.

    Training Sessions

    Join a live training session with the support team, or request a training session for your team.

    Help Center

    Explore the GVL help center for training materials, frequently asked questions and helpful resources.

    Videos

    View in-depth training sessions or brief demo tutorials on GVL’s YouTube channel.