Position Title: Customer Success Intern
Dec 2017 – May 2018 or May 2018 – Dec 2018

Department: Customer Success
Reports to: Customer Success Team Lead
Hours: 15-20 hours per week, flexible around class schedule
Must be available for Saturday rotation, 8:00 am – Noon

Please email GlobalVetLINK with your cover letter and resume.

Job Summary: The Customer Success Intern will ensure customers receive the highest level of customer service while projecting a professional company image through phone and email interaction with veterinarians and their staff, animal owners, feed distributors, laboratory administrators and their staff, and state veterinarians.

Key Responsibilities

  • Process incoming customer and technical support inquiries
  • Provide support and troubleshooting assistance to customers
  • Provide one-on-one training with new feed distributor customers
  • Update customer billing and account information while maintaining confidentiality
  • Maintain a record of customer support inquiries
  • Log bugs and feature requests

View full job description: Customer Success Intern

Please email GlobalVetLINK with your cover letter and resume.

 

About GVL
GlobalVetLINK was built on a vision to replace an antiquated paper-based animal health regulatory process with an official digital animal health regulatory software system; one that would be accessible via the Internet in real-time. Since 2001, GVL has been providing on-line applications to enable practitioners, state authorities, diagnostic laboratories and other health officials to build, access, and monitor animal movement records with ease and efficiency.

GlobalVetLINK’s vision is to be the world’s most trusted, secured, and independent repository of animal health data. GVL believes that all employees contribute to the good of the company. In reflection of this, GVL’s company core values encourage each employee to be Accountable, Spirited, Inspired, Dedicated, and Respectful.

© 2017 - GlobalVetLINK, LC. Patents Pending