Position Title: Customer Success Representative
Department: Customer Success
Reports to: Customer Success Team Lead
Hours: Full-Time, Non-Exempt

Please email GlobalVetLINK with your cover letter and resume.

Job Summary: The Customer Success Representative will ensure customers receive the highest level of customer service. The Customer Success Representative will project a professional company image through email and phone interaction with veterinarians and their staff, animal owners, feed distributors, laboratory administrators and their staff, and state veterinarians.

Key Responsibilities

  • Process incoming customer and technical support inquiries;
  • Provide support and troubleshooting assistance to customers, partners, and government officials;
  • Update customer billing and account information;
  • Maintain a record of customer support inquiries;
  • Update help files;
  • Conduct in-person and online training sessions;
  • Participate in customer feedback process with product development team;
  • Lead and participate in application and software testing;
  • Log bugs and feature requests;
  • Prepare newsletter articles (tips and FAQs).

View full job description: Customer Success Representative

Please email GlobalVetLINK with your cover letter and resume.

 

GlobalVetLINK’s vision is to be the world’s most trusted, secured, and independent repository of animal health data. GVL believes that all employees contribute to the good of the company. In reflection of this, GVL’s company core values encourage each employee to be Accountable, Spirited, Inspired, Dedicated, and Respectful.

GlobalVetLINK has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisor as deemed appropriate.

© 2017 - GlobalVetLINK, LC. Patents Pending