SUPPORT CENTER

Real support from people who know the work

When a certificate question comes up mid-appointment, when a client needs their document before they hit the road, when a regulation shifts and you need to know what changed, the GlobalVetLink's support team is one click away. Knowledgeable, responsive, and built into the platform you already use.

Visit the Help Center

In-app chat support

Extensive self-service Help Center

Trusted by 11,000+ veterinary clinics

WHAT OUR TEAM DOES

Support that picks up, wherever you are in the workflow

Our support team is made up of specialists who know the GlobalVetLink platform inside and out, understand the realities of veterinary practice, and stay current on the state, federal, and international regulations that shape every certificate. Whether you're a brand-new user writing your first CVI, a long-time clinic adding a new staff member, or an animal owner trying to download a Coggins on the way to a show, we're here to help you get it done.

average customer support response time

WHAT OUR CUSTOMERS SAY

Trusted by veterinary professionals

Real results from teams simplifying their compliance workflow with GlobalVetLink.

"When using an online service or platform such as GVL, you always worry: Will there be a human to speak to if I have a problem after they sell me their product? The answer is YES! The tech support is outstanding. I love the chat feature when doing a CVI or EIA and need a question answered. The question can be answered right away using the chat feature instead of making a phone call, but you still get the personalized service of speaking to a human being."

Michelle Hopkins,

Office Manager, Mineral Wells Animal Clinic

"When using an online service or platform such as GVL, you always worry: Will there be a human to speak to if I have a problem after they sell me their product? The answer is YES! The tech support is outstanding. I love the chat feature when doing a CVI or EIA and need a question answered. The question can be answered right away using the chat feature instead of making a phone call, but you still get the personalized service of speaking to a human being."

Michelle Hopkins,

Office Manager, Mineral Wells Animal Clinic

"When using an online service or platform such as GVL, you always worry: Will there be a human to speak to if I have a problem after they sell me their product? The answer is YES! The tech support is outstanding. I love the chat feature when doing a CVI or EIA and need a question answered. The question can be answered right away using the chat feature instead of making a phone call, but you still get the personalized service of speaking to a human being."

Michelle Hopkins,

Office Manager, Mineral Wells Animal Clinic

SELF-SERVICE RESOURCES

Find your answer, fast

Our Help Centers are packed with FAQs, step-by-step instructions, training videos, and workflow guides built around how veterinary teams and animal owners actually use the platform. Choose the Help Center that fits how you use GlobalVetLink.

Compliance Hub Help Center

Step-by-step guides, training videos, and FAQs for veterinarians, staff, and account administrators using the Compliance Hub. From writing your first certificate to managing users and payment methods, you'll find clear answers built for clinic workflows.

Visit the Compliance Hub Help Center →

MyVetLink Help Center

Sign-up instructions, certificate downloads, EECVI permit creation, and more. Everything animal owners and agents need to navigate MyVetLink with confidence.

Visit the MyVetLink Help Center →

Still need a hand?

If you can't find what you're looking for in the Help Center, our team is one message away.