Tips for Digital Equine Infectious Anemia (EIA) / Coggins Tests

by | Apr 5, 2019 | Blog, Featured | 0 comments

Our customer success team has put together their best tips and favorite features to make Equine Infectious Anemia (EIA) tests, also known as Coggins, easier than ever with GVL.
The GVL platform enables animal health practitioners to quickly and accurately create digital EIA test certificates with real-time test transmission to labs.
Learn more about GVL Digital EIA tests.
Collect Horse Photos & Data with GVL HorseSync App

GVL HorseSync is a free app that helps users collect new animal photos and data to sync to your GVL account later.

Tips:

  • This app is best used for creating NEW animals that are not in GVL system.
  • Animals will only sync horses after good wifi or data connection is established and after clicking “Sync Animals.”
  • After animals are synced to GVL they will be available under “HorseSync Animals” tab in Manager until completed.

Resources:

Remember these EIA workflows

Improve EIA processing by digitally submitting tests, receiving results and sharing with owners faster with GVL.

Tips:

  • Clinic is responsible for getting lab submittal form in the labs hands via PDF or through downloading and emailing it manually.
  • If you see a mistake on the owner/animal profile while you are creating the draft, you can edit it directly in GVL.

Frequently Asked Questions (FAQs):

“When are we charged?”
You are not charged for an EIA / Coggins until it has been signed and resulted back from the lab.

“What if I made a mistake on the coggins?”
Once a coggins test is signed we cannot make edits or changes on it. Here is what we recommend you do:

If the test hasn’t been resulted back in the GVL system:

  1. Edit the owner/animal information so it includes the correct info
  2. Delete it out of the “Awaiting Lab Approval” section under “List”
  3. Ensure the lab has the most recent Lab Submittal Form in PDF form.

If the test has been resulted back in the GVL system:

  1. Edit the owner/animal information so it includes the corrected info.
  2. Call the lab and inform them of the situation. Many labs will result the test again without requiring another blood sample, however it is entirely up to them.
  3. Void the coggins with the incorrect information.
  4. Rewrite the coggins in GVL and send it to the lab.

“What browser should I be using?”
GVL works best with Chrome, Firefox or Microsoft Edge. We recommend staying away from browsers such as Safari or Internet Explorer while using GVL.

“Do I need to include the rabies vaccination on the coggins?”
Rabies is an optional field on the coggins. You may include it if you desire.

See below for information about sharing certificates with clients.

Sharing final EIA test certificates with your clients 

Provide your clients with a MyVetLink animal owner account for 24/7 access to their certificates and records. We’ve also included some resources below you can share with clients to help them get started.

Frequently Asked Questions (FAQs):

“How do my clients access their coggins?”
As long as you have an email on file and have granted MyVetLink access, they have the option to register for a MyVetLink account and access any documents immediately after they are completed.

If they do not have a MyVetLink account you can always send them a copy of the coggins via email through the “Completed” tab of GVL.

You may also download and print a copy to hand them.

“What is the difference between an “Owner” and an “Agent” account?”
Owner accounts are designed specifically for owners to access their personal horses.

Agent accounts allow access to personal horses as well as client horses. Agents must be linked as an agent to both personal and client horses in order to view documents.

Resources

Ask for help: GVL has extended support hours

We understand your reliance on the system is important, which is why we have recently extended our support hours to:

  • 7:00 a.m.-7:00 p.m. (Central Time)
  • Every day, seven days a week

We want you to be able to contact us in any way you need, so we have several options for you to get help:

 

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